Fair Usage Policy

Definitions

In this FUP, the following words shall (unless the context otherwise requires) have the following meanings:

“FUP” this Fair Usage Policy;

“Premises” the site address, identified on the Tenancy Agreement;

“Tenancy Agreement” your Assured Shorthold Tenancy Agreement (AST), or other contractual rental agreement, relating to the Premises;

“Us, We, Our, Rengen Lettings, Iesis Lettings and Management” as detailed on the Tenancy Agreement;

“Your, You, Customer” the tenant, occupier, student, of the Premises;

General

If bills are included within your Tenancy Agreement, the following FUP will apply to you. This is to ensure that that your energy and water usage is not excessive and kept within reasonable and sensible limits. The allowances are designed to be accurate based on your property size and if you are sensible with your energy consumption, it is unlikely that you will exceed these limits.

Broadband / WiFi

Where broadband / WiFi is provided as a free service at your property, WiFi speeds average 100Mbps*.

*Average speed. Actual speeds may vary depending on the property, network conditions and the number of users connected.

Gas & Electricity

The annual Fair Usage Allowance for gas and electricity is based on the number of occupants residing at the Premises and is intended to reflect reasonable domestic consumption.

These allowances are based on the Typical Domestic Consumption Values (TDCVs) published by Ofgem 2026 and are intended to represent fair and reasonable domestic usage. They are not intended to cover excessive or avoidable consumption.

Where the tenancy is for less than 12 months, the applicable allowance will be calculated on a pro-rata basis according to the length of the tenancy.

If actual consumption exceeds the applicable allowance, the landlord, letting agent or managing agent reserves the right to recover the cost of the excess usage by applying a Supplemental Charge. Any such charge will be calculated using the applicable unit rates charged by the utility supplier during the relevant billing period.

Water & Sewerage

Water & Sewerage For unmetered homes in England and Wales, the maximum rateable value of your Premises allowed is £425 for 1 to 5 tenants in your Premises, increasing by £30 for each additional tenant. For unmetered homes in Scotland, the maximum council tax band of your Premises is D. For 6+ tenants in your Premises, this may be extended on a case by case basis. If you exceed these limits, your landlord, letting or managing agent reserves the right to apply a Supplemental Charge to cover the amount by which you exceeded the allowance. For metered homes in England, Wales, Scotland and Northern Ireland, the maximum usage allowed for 1 to 5 bed houses is 160 cubic meters of water and 160 cubic meters of sewerage per annum. For each additional bedroom above 5, your allowance increases by 20 cubic meters of water and 20 cubic meters of sewerage per annum. If you exceed these limits, your landlord, letting or managing agent reserves the right to apply a Supplemental Charge to cover the amount by which you exceeded the allowance.